QANW – International Women’s Day

QANW – International Women’s Day

This year’s International Women’s Day theme of #BreakTheBias is especially relevant in the construction and home improvement sectors where women represent as little as 11 percent of the workforce, according to a 2019 report by The Smith Institute, edited by Meg Munn MP.

This International Women’s Day, we are celebrating the women working at QANW, supporting contractors and helping them to deliver great levels of protection for consumers who are having work completed on their home.

Fiona Ross - Group Head of Finance

How do you help contractors/members?

The role of Finance is behind the scenes to an extent, but we are here making sure that all the right financial information is available for QANW to continue making daily decisions that are in alignment with longer term strategic goals, that enables us to service the policyholders and continue to meet the needs of our members and contractors. For example, this includes working with and supporting various areas across the business to develop and create new products or adapt and change existing products ensuring that we can continue to meet the requirements of our members and contractors.

Favourite thing about working at QANW:

First and foremost it’s a fantastic team to work with. I know that’s a cliché but it couldn’t be more true. I’m missing seeing lots of faces around the office at the moment so hope to be back there soon, when it is safe to do so. In the spirit of IWD, I would note that there are lots of wonderful women that work at QANW and it’s an environment where women are championed. I’m also extremely proud of the products that we offer and the protection that they offer to the policyholders.

Jennifer Reid - Director of Customer Relations

How do you help contractors/members?

By helping to select and recruit the best candidates to join our group, I am able to ensure excellent customer service for our members/contractors from well-trained teams who have the customer’s needs at the very core of the business.

#BreakTheBias

Together we can empower each other to identify and challenge bias, and work together to eliminate this.

Favourite thing about working at QANW:

My favourite thing about working at QANW is the team. We all share the same vision and pull together in the same direction, which creates an environment where everybody is there for each other. There is a genuine spirit of co-operation with a focus on helping the customer. We all support each other and work collaboratively, which means I can enjoy going to work every day with a great team around me.

Woman you admire and why:

I admire Justine Roberts, the Founder and CEO of Mumsnet.

Mumsnet was created 20 years ago originally as a website where parents could pool knowledge, experience and support to make their lives a little easier, but has since grown into the UK’s busiest social network for parents.

Justine has created a place where women can go to communicate with each other, not only to swap ideas, but to get support and advice on so much more than just parenting. Mumsnet really is a place where women support women in terms of the both the personal and work-related issues they face. Someone once said, ‘Mumsnet is like having 24-hour access to a million big sisters’, which is invaluable and so true!

Heather Innes - Head of Operations

How do you help contractors/members?
I manage the Operations Department with an amazing team who deal with all contractors direct. By supporting and giving my team autonomy, we can deal with contractor enquiries quickly and effectively, making their journey with us smooth, quick and informative.

#BreakTheBias
I want to challenge stereotypes and be part of encouraging and supporting other women in this industry.

Woman in business you admire and why:
Reese Witherspoon because she is a champion of women in her field and is passionate about her work, being involved in setting up a company to support and tell women’s stories.

Lauren Frew - Account Executive

How do you help contractors/members?

I help through the method of Account Management with members and build rapport to allow a smooth, pleasant and efficient working relationship.

#BreakTheBias

As I work in a male driven industry, I want to challenge IWD to allow for all different women’s achievements to be noticed and celebrated, and also draw attention to the women in my industry.

Favourite thing about working at QANW:

The teams we have built over the years and the way everyone interacts and gets along in a professional but fun environment.

Woman in business you admire and why:

Anna Wintour, the editor-in-chief of Vogue.  I admire Anna due to her work ethic, her presence in an industry that is run mainly of male CEOs and her thirst for success as she comes up against constant scrutiny in a role she has held since 1988.

Maunika Caines - Risk & Compliance Advisor

How do you help contractors/members?

I work behind the scenes to ensure that QANW appropriately manages its risk environment to ensure that we can continue to provide quality products and the best possible claims and customer service to our customers.

#BreakTheBias

A person’s skin colour or gender doesn’t define their worth.  We do equal the work and should get equal the pay!

Favourite thing about working at QANW:

The people are fantastic! It is a friendly, helpful and inclusive environment.

Woman in business you admire and why:

I believe that everyone's journey deserves respect.  I salute all women pushing through numerous glass ceilings daily, while juggling their personal commitments and responsibilities, to reach their desired goals.

My strength and inspiration, however, comes from a burning desire to create a world where my daughters will never have to work ten times as hard as their male counterparts to receive equal pay and/or opportunities because of their gender or race.

Gemma Swankie - Head of Sales & Marketing

How do you help contractors/members?

I work within the sales department and we work with contractors across all home improvement sectors, glazing, roofing, structural waterproofing, renewables, damp, timber treatments and much more.  My team makes onboarding contractors as easy as possible so that they can provide insurance protection to their customers, giving them an edge over their competitor.

I work with associations, such as, NFRC, the PCA and NHIC to support their members with projects and to spread the word on Insurance Backed Guarantees (IBGs).  I also work with Competent Person Schemes such as, Certass, NFRC CPS and FENSA to support their scheme rules and onboard contractors so they can have access to relevant financial protection for their customers.

As we are insuring solvency of contractors and businesses, the financial situation of companies and people is scrutinised, however we have lots of flexibility to work with them to onboard them with good or bad financials.  One thing we don’t want is to make it difficult for companies to do what they are good at!

#BreakTheBias

Women in the construction, home improvement and financial industries are as qualified and competent as their counterparts – we don’t need things dumbed down, we get it!

Favourite thing about working at QANW:

The people, cheesy as it sounds, there are some good folk at QANW and we support each other all the way. We also have a good social element and enjoy days out as a business which is a bit unique these days.

Woman you admire and why:

Not in business but amazing all the same...Dame Jessica Ennis-Hill – an amazing athlete who never gives up!

Taking gold at the London Olympics on Super Saturday in 2012 and then takes a break to have a family, like many women.  However, this lady doesn’t return to a boardroom, she is back training and a year after having her baby, she wins the world championships in Beijing.  I find this grit and determination amazing and inspirational.